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Medical and Pharmaceutical Logistics Solutions

Dedicated Solutions for the Kenyan Healthcare Industry, Delivered with Full Compliance.
Dulce > Our Services > Medical and Pharmaceutical Logistics Solutions

Medical and Pharmaceutical Logistics Solutions

Dulce Courier Services is a specialist in the Kenyan healthcare supply chain. That’s why we can bring to you so much extra value, allowing your supply chain to deliver strategic competitive advantage rather than simply being an unavoidable operational cost.

Our solutions which are quality driven range from the delivery of raw materials into the manufacturing process to delivery of finished drugs and equipment to in-market distributors, hospitals, pharmacies and surgeries.

Whether modelling and executing complex delivery solutions or providing regional or national operations, we have the logistics network and industry expertise to support the highly complex healthcare supply chain system.

Dedicated to Healthcare

With us you can be assured that your product will be handled by skilled people with extensive experience in this sector throughout your supply chain. We always ensure that product integrity is never compromised and that innovation forms part of a continuous improvement process.

Quality Management System

A core factor for our Good Distribution Practices lies in implementation of our Quality Management System (QMS), which complies with global OSHA standards. Our QMS supports the daily business to effectively work according to our GDP standards by providing thoroughly reviewed standardized operating procedures (SOPs) and work instructions. All our staff are thoroughly trained, and their training schedules are documented in the QMS. All accidents/incidents are recorded and acted upon in our ECAPA (Events, Corrective Action & Preventive Action) log.

Safety & Security

Transportation of healthcare products is a very sensitive exercise. Dulce Courier Services handles all products/samples with utmost care, we always ensure that we have zero temperature excursions and security breaches. Dulce Courier Services also carries out routine route risk assessment in order to plan out routes that will minimize any negative impact during transportation. We also offer packaging solutions to mitigate any future risks we may foresee.

In addition, Dulce Courier Services accords all packages with a unique tracking number allowing our clients with access to real-time data and metrics through our client platform. All our shipments are tamper-proof sealed offering peace of mind to both the vendor and the end user.

Temperature Controlled Services

We provide top-notch temperature-controlled services, across the medical and pharmaceutical supply chain, delivering raw materials, intermediate products, finished drugs, medical devices, medical equipment, medical samples etc. to their destinations in perfect condition.

Firstly, we identify your needs as each supply chain is different and each customer has specific requirements for handling their pharma and medical products/samples. We then put together a thorough analysis of your business and design a solution tailored to each your needs. We develop these bespoke solutions, using proven procedures that are integrated in our QMS and described in standard operating procedures (SOPs). All this is done in order to protect the integrity of your medical and pharmaceutical products/samples in transit. Our capabilities include dedicated and managed fleets with temperature-control capabilities and secure GDP compliant temperature-controlled hubs. These controlled temperature (15–25°C), cold storage (2–8°C) and frozen storage (<–20°C) vehicles allow us to offer transport solutions for a wide range of medical, pharmaceutical and biopharmaceutical products.


Can you give me a price quote?

We can provide a quote for small package deliveries. If your delivery is multiple packages or boxes, we can provide you with a base rate and the driver will assess the freight charge.

What information do you need to schedule a job?

We need company name, address, phone number, contact name, type of package, dimensions and time frame, and method of payment. If you have an account we will invoice you, otherwise we accept cash, check, Visa or MasterCard. Please have information ready when placing a call to us.

Will I be charged for cancelling a job?

There may be a fee assessed based on the time that the courier has spent riding to your location. As soon as you know that circumstances have changed please contact us.

Why is my package not picked up at the time I specified it was ready?

Our service is based on the due time. We consider the time the package is ready to the time it is due a window in which the job needs to be completed. If you need a specific pick up time please let us know when you place your order. Additional fees may apply.

Do you deliver on the weekends?

Yes we deliver during the weekends – just place your order

What happens if something goes wrong with my delivery?

We are proud to say mistakes are rare. If something does happen, rest assured we’ll respond immediately and work with you to resolve whatever the issue is to your satisfaction.

Do I need to label the package?

Yes, please label the package as if you were going to mail it. Orders placed online will give the option to print out a label.

How can I pay for the delivery?

We accept cash, check, MasterCard and Visa. You can also set up a billable account with us. Billed customers are invoiced on the last day of the month.

Need Help?

Please feel free to contact us. We will get back to you with 1-2 business days. Or just call us now 777 111 883

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Our Commitment

Our primary goal is to provide the fastest time critical and specialist courier service for anything from a letter up to a parcel.

Our couriers are committed to road safety and use the latest hands-free Bluetooth and GPS technology to navigate to and safely arrive at your parcel’s destination. Our couriers undergo police and transport department checks so you can rest easy knowing your valuables are in safe hands.

We can be your great business partner and help you growth strongly.

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