Nairobi
Nairobi
Mombasa
Mon - Mon / 08:00 - 18:00
|
solutions@dcs.ke
|
+254 777 111 883
Mon - Fri / 09:00 - 19:00
|
solutions:@dcs.ke
|
+254 777 111 883
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White Glove Logistics Solutions

An elite final mile service to your sensitive and high value deliveries.
Dulce > Our Services > White Glove Logistics Solutions

White Glove Logistics Solutions

What is White Glove Logistics?

The term “white glove logistics” describes services that go above and beyond what is expected from traditional logistics services. To us, white glove service means much more than just taking extra care during delivery. It means walking the client through all the different planning stages, offering meaningful advice, and providing best practice solutions.

White glove service is no longer defined by the monetary value of the goods, but by the unique exclusive experience associated with buying something. In simple terms, it is a premium delivery service marked with special attention to details.

Our White-Glove Attitude

It can be seen in the way every package is treated delicately throughout the transit and delivered with precision to the customer. Dulce Courier Services have trusted, experienced and professional people on their teams who are experts at end-to-end handling of all kinds of movable goods.

Special Packaging

Moving and shipping specialty items can get very complicated, but our white-glove service makes it easier. It offers special, customized packaging of goods depending on their size, nature, value, and fragility.

Not just that, we also follow the best packing methods and practices to enable easy handling of goods to avoid even the smallest damage. All this to ensure a safe last-mile delivery of the customer’s most valued and special assets.

Attention to Detail

Our professionals take just the additional effort and care to offer a no-stress delivery and fulfillment experience to all our clients. They are trained experts who follow standard protocols and guidelines for handling consignments safely throughout the delivery process.

This includes careful placing and shipping of delicate items, oversized freight or specific category goods in purpose-built vehicles like padded vans, temperature, and climate-controlled trucks and even CCTV monitoring of valuable items in transit, assuring impeccable and meticulous doorstep delivery.

Time Precision

It is all about that added value. We don’t just promise to deliver goods on time, but also at a time most suitable to the customer.

Our white-glove teams get in touch with the customer to understand any specific delivery needs and arrange delivery at a tailored time-slot convenient to the customer, making sure no package is left unattended at the customer’s doorstep.

Real-Time Freight Tracking

We offer our customers transparency to track the progress of their delivery at every stage in transit. Dulce Courier Services use business intelligence tools and applications to track orders right from pick-up to end-point delivery, including timely notifications and deviation alerts if any.

Hassle-Free Set-Up

We are not just another drop-off delivery service. We are not confined to delivering goods to the customer’s doorstep but we also include smooth unpacking and placing the item at the preferred location inside the customer’s house.

Dulce Courier Services also assists with hassle-free set-up, installation, and assembly of goods like furniture or specific equipment. They also take care of disposing of any excess packaging material so the customer doesn’t have to worry about the unnecessary litter.

Premium Customer Service

The quality of customer service can break or make the entire fulfillment experience. In order to offer a delightful customer experience, Dulce Courier Services provide flawless customer service, 24×7 and throughout the customer journey.

FAQs

Can you give me a price quote?

We can provide a quote for small package deliveries. If your delivery is multiple packages or boxes, we can provide you with a base rate and the driver will assess the freight charge.

What information do you need to schedule a job?

We need company name, address, phone number, contact name, type of package, dimensions and time frame, and method of payment. If you have an account we will invoice you, otherwise we accept cash, check, Visa or MasterCard. Please have information ready when placing a call to us.

Will I be charged for cancelling a job?

There may be a fee assessed based on the time that the courier has spent riding to your location. As soon as you know that circumstances have changed please contact us.

Why is my package not picked up at the time I specified it was ready?

Our service is based on the due time. We consider the time the package is ready to the time it is due a window in which the job needs to be completed. If you need a specific pick up time please let us know when you place your order. Additional fees may apply.

Do you deliver on the weekends?

Yes we deliver during the weekends – just place your order

What happens if something goes wrong with my delivery?

We are proud to say mistakes are rare. If something does happen, rest assured we’ll respond immediately and work with you to resolve whatever the issue is to your satisfaction.

Do I need to label the package?

Yes, please label the package as if you were going to mail it. Orders placed online will give the option to print out a label.

How can I pay for the delivery?

We accept cash, check, MasterCard and Visa. You can also set up a billable account with us. Billed customers are invoiced on the last day of the month.

Need Help?

Please feel free to contact us. We will get back to you with 1-2 business days. Or just call us now

solutions@dcs.ke+254 777 111 883

Get A Free Quote

Our Commitment

Our primary goal is to provide the fastest time critical and specialist courier service for anything from a letter up to a parcel.

Our couriers are committed to road safety and use the latest hands-free Bluetooth and GPS technology to navigate to and safely arrive at your parcel’s destination. Our couriers undergo police and transport department checks so you can rest easy knowing your valuables are in safe hands.

We can be your great business partner and help you growth strongly.

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